Five Principles of Lean

1. Directly Observe Work – Go to the Gemba
2. Eliminate Waste
3. Establish High Agreement of What and How
4. Systemic Problem Solving – Organization of Problem Solvers
5. Creating a Learning Organization

Impacts of Lean

• Departments COLLABORATE on solutions
• Leadership EMPOWERS employee teams
• Tools to VISUALIZE the process
• Accelerate action to IMPLEMENT change
• Define and STANDARDIZE workflow
• Enhance employee ACTION for the good of the organization
• Relieve “pain points” to IMPROVE work environments

What can Lean do?

• Identify non-value added waste in processes
• Reduce backlog of work (WIP)
• Decrease delay in response
• Improve customer service (internal and external)
• Increase employee morale