Microsoft Dynamics CRM has been active on campus for a couple months now, with a positive, albeit varied, response.
Pilot units have reported a wide range of successes and issues, all of which have been taken into consideration for the next phase of deployment. We’ll be connecting with each pilot and prospective unit in the coming month to go over the requirements they’d identified in the group needs assessment which took place in October of last year.
Also, a survey of the current environment will be sent out to derive as much feedback as possible on the platform. A member of Information Technology Services will be connecting with each business unit individually to go over their requirements, which will be delivered to our team and partner for resolve.