What is case management?

Barry University describes case management in the higher education spectrum as “…a means of attaining optimum levels of service through the use of advocacy, communication, education, identification of resources and service facilitation.”

We see case management as a means of unifying the various systems that have emerged over the years, whether through need or unawareness. It has the potential to be the one place all students can go to check grades, register for classes, set up appointments, and communicate with faculty and advising staff.

Over the next few weeks, we’ll be examining the needs of the school’s most highly-trafficked touch points to understand their obstacles, and to identify potential opportunities for advancement. This requirements gathering phase will be the foundation for a guided implementation of Microsoft Dynamics. Our partnership with a case management specialist will help ease deployment, adoption, training and support.

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